Managed customer service
The ServiceNow Customer Service Management tool lets your company offer effortless, connected, proactive customer service..
Challenges that you face
- Rising costs as service volume increases
- Dissatisfied customers – inability to apportion interdepartmental responsibility
- Reactive, not proactive
- Inability to reach a complete solution
- Lack of visibility of open cases
- Inefficient use of time on repetitive tasks
- Interruptions and cyclical nature of the impact of reliability tools.
Solutions with ServiceNow
- Automated Service – repetitive customer requests are automated, as they are subsequently published in the self-management catalogues.
- Every case monitored from beginning to end.
- Helps to promote resolution of cases in the entire company.
- Proactive, adaptive solution that keeps you in the forefront.
- Resolves the main reasons for problems with customers, meaning they become more loyal.
- Rapid implementation.