Managed customer service

 

The ServiceNow Customer Service Management tool lets your company offer effortless, connected, proactive customer service..

Challenges that you face

  • Rising costs as service volume increases
  • Dissatisfied customers – inability to apportion interdepartmental responsibility
  • Reactive, not proactive
  • Inability to reach a complete solution
  • Lack of visibility of open cases
  • Inefficient use of time on repetitive tasks
  • Interruptions and cyclical nature of the impact of reliability tools.

Solutions with ServiceNow

  • Automated Service – repetitive customer requests are automated, as they are subsequently published in the self-management catalogues.
  • Every case monitored from beginning to end.
  • Helps to promote resolution of cases in the entire company.
  • Proactive, adaptive solution that keeps you in the forefront.
  • Resolves the main reasons for problems with customers, meaning they become more loyal.
  • Rapid implementation.

Serem is there with you throughout your company’s automation process

Would you like more information about the serem ProcessTransformation Centre? Contact-us

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